Frequently asked questions

ScanStock helps you organise belongings into Storage Areas and Containers so you can find anything quickly. You can scan QR codes on containers to share contents with family or movers.

Create a Storage Area (like a room), then a Container inside it (like a box), then add Items. Items can be added by typing, photo, or voice.

New accounts receive a 7-day trial with full Premium access — all features, highest limits. No credit card required.

You will choose a subscription tier (Basic, Pro, or Premium). Your data remains preserved regardless of your selection.

Yes, through Settings → Subscription. Upgrades activate immediately; downgrades take effect at renewal.

Each tier has monthly photo limits (Basic 20, Pro 60, Premium 150). The counter resets monthly. Removing photos before month-end restores slots.

Your tier caps write operations monthly. When reached, you can wait for the next month, request a quota increase, or upgrade.

Open the container, tap share, and choose by user, access label, or QR code. Only containers can be shared, not Storage Areas.

The container's QR access mode is set to "label only" or "closed". Change it to "open" in Share Settings if you want unrestricted scanning access.

Offline changes could not sync — usually due to tier limits or items deleted elsewhere. Review and discard failed changes via the banner.

Yes. You can browse, search, and edit without internet; changes sync automatically upon reconnection.

Go to Settings → Profile → Delete Account. Data is retained for 30 days before permanent deletion; you can cancel within that window.

Access Settings → Privacy → Export My Data. You will receive a ZIP file with all your items, containers, and links to your photos and videos.

Email gsapp1603@gmail.com with your account email and issue description, or message us on Telegram (https://t.me/scanstockapp) for the fastest response.